State Bank Of India [SBI] — Personal Loan EMI Debited twice a month

Address:

POST BAG NO.11, GPO PUNE, Ahmednagar - Aurangabad Rd, Ahmednagar, Maharashtra 414001

My name is Dhanashri R Gavit. My father has taken personal LOAN from STATE BANK OF INDIA. From last 2 months bank is debating EMI twice a month. We have given 1st Date of month so as per that EMI of March should have been debited on April 1st, 2022 but bank has debited it on March 17th, 2022. Then again on March 30th 2022, bank debited ₹27900/- and put it in current balance.
When my father visited bank and asked for EMI refund, Bank said you have to give a written application for refund. My father did what they said. Second day when we called them, they said ""we can't refund because it's CREDited in your LOAN account but the truth is all that amount is still in Current Balance not in LOAN account.""
I think Bank employees are really very uneducated and dumb because they didn't understand what our issue was. We didn't want to know where our money has gone. We wanted refund only And they were explaining ### to us.
I have raised a compliant but it's still showing in progress.
""Please disable call and Email option. coz I have tried to reach Bank through calls and Emails but they never answered.""