State Bank Of India [SBI] — phone refund failure

Pzt[protected]ckyae02 this is the reference number that the flipkart has initiated a refund of 2996 rupees on 7 th apr 19.. It was about to be credited within 18 th apr.. Bt it is failed.. And neither phone pe nor bank authority is helping in this matter... Plzz help. My account number is [protected].. Branch khalisani... I have not get the refund till now.. I contacted bank authorities.. They are telling me that they can't help... It will be credited from your side only.. Please help me in this matter.. Message from flipkart side
Refund update: thanks for reaching us. Seller has refunded rs.2996 for your nike downshif ss-19 walking shoes for men with od[protected] to your phonepe. As per standard banking procedures, it will be credited within[protected].
Arn p1904091539195928349005
Phonepe reference number:-pzt[protected]ckyae02 regards, flipkart
Message from your side

Thank you for contacting phonepe! We tried calling you but your number was not reachable.

Regarding your recent query, ticket no: 52093466, below is the note:

We would like to inform you that, the bank was unable to transfer the amount to phonepe due to a temporary technical difficulty at the bank, hence, we could not process the request.

Typically, money should not have been debited for this transaction. If any amount has been debited for this failed transaction, card issuing bank will deposit the amount back to the account within 7-9 days..
Help. My account number is [protected].. Branch khalisani