State Bank Of India [SBI] — rc copy non submission charge - without notice and giving information (jyothinagar, karimnagar, telangana)

Address:

Karimnagar, Andhra Pradesh, 505001

Hi, i had purchased i10 sports, hundai in dec'18 and taken a loan of 5.7 lakhs from sbi jyothinagar, karimnagar, telangana-505001 and i'm paying 12, 040 rs loan emi towards my carloan and not missed last date during the last 6 months tenure. At the time of loan procedure, i have not been informed by loan manager (Srinivas) about submission of rc book to the bank. And now they have charged fine of rs. 2500 +gst for not submitting rc book. During last 6 months i have not received any intimation mail /sms or call from bank regarding the same and suddenly today i. E 06-may-2019 charged the amount.

In last 6 months i have visited bank couple of times about emi tenure change but neither of your staff has informed me about rc book submission nor i have received any formal notice regarding the same. My car was registered very soon after purchase and i was having rc book. If i would have been aware about submission or any of your staff would have asked me about the same, then why i would have avoided the submission. You people send regular alerts regarding emi payment but no sms/ e-mail regarding failure of rc book submission?

And i would like to bring your notice that, the manager of the branch has shared total wrong information about type of loan. He mentioned it was floating rate interest 9.2 % based on my cibil. After once i submitted all the docs he changed roi to 9.75 and told me that to this will come down next month to 9.2 since this is floating rate. After few days when i verified online it showing as fixed and the same when i asked to manager, he told me that i never told you like this. Is this way mangers are giving loans to customers?

Now please look into these issue seriously and refund my amount. Also my account got frozen and now i can't do any transactions because of this negligence from bank end.

Please let me know if any additional details required.

Regards,
Rambabu