State Bank Of India [SBI] — refund by amazon.com e-commerce company

Address:

F_193, dhup Kaur nivas, Nr kudi Chowk, LAdo sarai NEW DELHI, DELHI 110030 India, New Delhi, Delhi, 110030

My name is Mithani Kishorkumar Bharatbhai and I had ordered Mini Small Cooler of RS. 260( card payment 119.19 another amount by amazon pay wallet) Amount Mini Small Cooling in Amazon on 3 May 2019 and at 3 May 2019 I Cancelled this order due to personal reason. And on 5 May 2019
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
416050 and told me to fill charge dispute form but i am student at delhi, and my parents is uneducated, they live at very small village of gujarat, and they can not understand what is charge dispute form and how to fill and how to handle this problem.
please kindly respond to this complaint it's very urgent.

Thanks you sir