State Bank Of India [SBI] — refund from amazon not reflecting in my account.

Address:	Azamgarh, Uttar Pradesh, 276001
Website:	www.sbi.co.in

Dear sir/ma'am,

A refund of rs 799 was successfully initiated on 14th october 2018, by amazon, through the neft mode. However, it did not reflect in my account, even after 2 amazon provided me a refund reference nunber and told ne to contact my bank with that number. I called the sbi customer care several times but all were in vain. They provided me with no resolution. Neither did they file 'charge dispute' nor did they accept the reference number provided by amazon to locate the refund. I even contacted home branch but i felt completely helpless.

The date of refund - 14th october 2018
Refund reference nunber[protected]
Bank - state bank of india
Ammount - 799
Refund from - amazon india