State Bank Of India [SBI] — refund not receive in my account

Address:

Post pankuwa, teh. Bagli, dist-dewas(m.p.), Dewas, Madhya Pradesh, 455227

My refund is not received in my account i orderd a shoes from amazon online shopping they provide me a reference id no. 712695 (transaction no.) so kindy give my money. I am facing problem from 1 month locate with this trasaction id. No. And provide my money in my card, on 17 may the money is sent in my account but not received please provide the amount of 2374 in my account.