State Bank Of India [SBI] — refund not received and issue not solved by customer care.

Dear sir,
My refund from amazon of RS 810 has been initiated by them on date[protected] and it should had been reflected to my account on[protected] but still not reflected .The Refund Reference Number for the transaction is[protected].

Amazon is asking me to fill the charge dispute from with the help of SBI customer care but they also don't know how to do it .

Please see to this matter as soon as possible.