State Bank Of India [SBI] — refund of my money is not credited by bank

I'm the sbi customer of pathakadapa branch, my name is Sainath Reddy and my account number is [protected].
On 9th April 2019 i got refund from redBus for my cancelled tickets, but still I didn't get my money into my bank account my refund amount is still in pending from 10 days my bank members are not giving any response.so I'm requesting you to solve my problem as soon as possible and take action on my bank. Thank you