State Bank Of India [SBI] — regarding a fraud case and the complaint number is[protected].

Address:

New Delhi, Delhi, 110017

Hi sbi,

My name is deepti bhatane holding sbi credit card and this email is regarding a fraud case and the complaint number is[protected].

In detail:

I received new sbi credit card which i have not used till yet and just after 4-5 days of receiving sbi card i got a call from sbi (Company used the name of sbi) customer care and they said that i am having 4999 points in my credit card and if i wish i can convert it in to rupees and can add it in to my credit amount. But from my side it was complete no.

Then they convinced me that they are really from sbi by giving all the details like sbi credit card number, even cvv number, my address details, my pan card details (I am not sure who leaked these details to these frauds), details of credit card which i have not used till yet with card number and surprisingly cvv number too).
And i think anyone can get convinced after getting all the details of credit card from customer care.

As they have already convinced me that they are from sbi (As per me the card was new and no one can have details like this until i use it, without sbi) and they are helping me out as it is one of the benefit of the sbi credit card, they said if i wanted to continue this then they will connect me to ivr and i will receive an otp number which i have to tap on my mobile keypad and i don't have to share it with them (Line was mam you don't have to share otp with us, you just have to tap on your mobile phone). They sent otp to me 4 times and every time they said otp is not working. Somehow that day my mobile was not in proper signal area because i was not receiving text messages properly and even the dedication msg came late.

But in the meantime i received the 10000 deduction msg, i disconnected the call immediately and dilled the customer care number and discussed every thing to them. They ensured me that this is a fraud case, they already know this and have already blocked my credit card at there end and this money will be refunded back in my account.

But when i called back to customer care they told me case is closed and i am liable to pay this money and they people behaved very rudely with me as if i am the fraud.. I am not at all satisfied with this solution. This is not at all my fault, i am not at all liable to pay this amount and this is totally a fraud case.

Please open this complaint again (All my credit card details was leaked) and as ensured please refund the amount back in to my account as promised.
Looking forward to hear from you!