State Bank Of India [SBI] — regarding refund amount

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund not credited"

Dear sir

A refund of 565 rupees was successfully processed on 28th january 2019 to my account. This amount should not be credited to my sbi account.

I have called the state bank of india customer service but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund, reference id of refund amount is[protected].

Kindly go through the charge dispute complain, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.