State Bank Of India [SBI] — regarding sbi credit card frauding

Address:

National Highway 34, 741102

I settled my card on 22/03/2019, the last repayment amount was rs.4820 through check. Due to some account related issue some amount was deducted from emi amount and the amount not deducted from bank to sbi card. But i received a sms that sbi card payment done, it reflect on sbi card apps statement. But when i checked my bank accounts the amount was not deducted.
After that i filled the full amount to my account but the don't reattempt for payment, no information from sbi end that the emi not deducted. The i forward a mail to sbi and they ask to pay online & i did the same. Now the send the statement regarding payment & ask to pay outstanding amount. Mailed for settlement bit no replay till today. Please suggest what to do.