State Bank Of India [SBI] — request for settlement due to not updated the payment by sbi bank telecaller

Address:

Gole market Cannaught place, New Delhi, Delhi, 110001

Hi,
I am manju gupta i have a credit card of sbi, i am having a very bad experience with sbi credit card. I am having a sbi card with [[protected]].. Sbi bank keep generating due amount. I asked about this to bank. They said this is your usage charges i don't know if my card is in outstanding situation so this charges come from???"[protected] i receive the call mam ap ye payment kara do 6000/- ki mai apka letter ready kar rhi hu mai apko bhej dungi bs ap payment kara do!! After this i'll pay the amount of 12000/- 6000 offline or 6000 online without my permission she deducted the half amount whereas i already paid paid 6000/- after that i said ok & again requested for settlement now suddenly her ton was changed they treating me like a credit card fraud or criminal (Chor aurat tu settlement kara ko dikha tera baap bhi nahi kara sakta settlement samjhi tu kisne kaha tha apni beti operation q karaya uska mar jane deti hmara to paisa to deti tu kutiya or karle complaint sbi bank mei kuch nahi hoga sbi humein kehta hain ye sb karne ko!!! Humein kehte hai ki tum customer gaali do or paisa lo!!! Now i want the case on that lady any how. What about that which i already paid my amount is still outstanding hows this possible that is not updated from 25-jan-2019 whereas i paid regularly i attached also kindly enclose the attachment of payment.
So actually who is the criminal me or the bank. So never ever trust any bank ; especially sbi bank."you will be become credit card fraud! Nowadays so many families are doing suicide because of this fraud tricks from private sector or public sector bank. I already tell her i am a heart patient please speak politely i'm unable to bear the expenses nor maintain my card.. Please help me out to settle my credit card.
At present or in future if something happen to me you are responsible for that is there any bank ombudsman in india. So take it is a serious matter.

Regards,
Manju gupta