State Bank Of India [SBI] — Reversal of finance charges on credit card

Address:

Vadodara

Why Financial Charges:

My Credit Card Statement with total outstanding payment of INR 1, 23, 407/- was due for payment on 23/02/2023. I paid INR 48, 407/- and then tried to pay balance amount of INR 75, 000/- through NEFT from my HDFC Bank account through SBI Card online portal many time. However, each time the transaction was showing as `Pending' under the status.

I already informed this repeatedly on call centers, by sending mail and even contacting SBI Executives available at SBI Bank Makarpura GIDC Branch at Vadodara. The relevant screen shots were also mailed on [protected]@sbicard.com many a times. Thereafter, on one of the calls at call center, I was informed that NEFT payment in excess of INR 50, 000/- are not accepted and hence, I finally paid this outstanding amount of INR 75, 000/- in three installments of INR 25, 000/- each through UPI as was guided by call centre on 03/03/2023.

In card statement dated 03/03/2023, INR 8, 890.66/- plus GST 1, 600.32/- were charged as finance charges. Since, there was problem in accepting money by SBI portal, why the financial charges have been charged to me without any error or default at my end.

Amount of Financial Charges:

I have been requesting the details of calculations for INR 8, 890.66/- plus GST 1, 600.32/- charged in my statement for the outstanding amount of INR 75, 000/-. However, inspite of sending repeated reminders, instead of sending the calculations, simply the mail containing standard narration are being sent to me in response.

Reversal of Financial Charges:

My requests for reversal of financial charges (Request #[protected], Request #[protected], Request #[protected] & Request #[protected] have been rejected stating that request for reversal couldn't be processed due to internal policy.

I have been repeatedly informed on call by call center that the reversal requests are being rejected since my credit card is new and the financial charges can be reversed only after six months of issuance. Lastly, I had discussions with Mr. Pratesh / Pratik at Nodal Office on 14/03/2023 at 1045 hrs on Nodal Office Helpline no:[protected] confirming that I should pay this amount of financial charges @ INR 8, 890.66/- at present and again generate request for reversal on call centre after completion of six months of my credit card and this amount of INR 8, 890.66/- would then be reversed in next statement generated post completion of six months.

Request:

In view of stated circumstances, I agree to pay this amount of INR 8, 890.66/- on confirmation of reversal of this amount in next statement generated post completion of six months.

However, the same is not being confirmed in writing for records.