[Resolved]  State Bank Of India [SBI] — Reversal of Wrongly charged Credit card Yearly charges

Address:

pune

Few days back i have received a statement of SBI credit card, stating that i have to pay RS 1092/- as outstanding of yearly charges of credit card which i have not received or used it at all.
I had visited to SBI credit card office located at Pune Mangaldas road Koregaon park regarding the same issue and SBI representative told me that they will initiate reversal process of the whole amount and generate the NOC within 3 days also i have received 3 messages on my mobile number that reversal process initiated, but yesterday i have received again a sms that reversal couldn't be processed due to their internal policy.
So requesting you to look into it & resolve this matter urgently because it affects on my CIBIL score as i had already applied for home loan.

Here with I am sharing my details & also attaching documents for your reference.
Details as follows:

Name: Sudhir Botre
Address: Pune
E mail: botre.[protected]@gmail.com
Mobile: [protected]

Thanks & regards,
Sudhir