State Bank Of India [SBI] — risk of losing job because of credit card collection agent

Address:

600063

Dear sbi,

My sbi card number: [protected]
Place : tambaram

I am an loyal customer to sbi few months ago and due to some personal loss and financial trouble i am unable to pay my credit card dues on time. Still i have paid more than what i have used and still im paying and willing to pay all the dues without any compromise in short time.

Since i was forced by many collection agents and through many harassment calls to settle the credit card by settlement mode, i didnt accept this offer because it will affect my credit score in future and a loss for sbi also.

I am willing to settle all my dues of rs.63000 in a very short period of time (My credit limit used was rs.35000).

One of the collection agent came to my house last week and behaved la a gundas and treated me like a slave for collecting the dues. I managed that situation somehow and sent him back saying this week i will pay my dues.

Meanwhile that same collection agent went to head office and reached my finance department head and hr manager and complained about my credit card dues and tortured them to call me and settle the dues. Seriously i don't know your collection agents will behave like this.

My finance head and hr manager called and warned me about this situation because your collection agent was making a big issue at head office.

Now my job is at risk because my company takes this kind of issues as a disgrace to company and disturbing the company brand value.

As a sbi card customer i am paying my minimum dues now and then. Due to very huge personal financial loss i was unable to pay all the dues in the past. Im arranging the cash to clear the current outstanding dues in single payment in near future.

But the mental torture by harassing calls and now directly coming to office and threatening my company management and making my job at risk is not fair. I want an immeidate action against the particular collection agent and i don't want this to happen.

If this continues and in case if i loose job i will file case in consumer court and claim the losses caused to me from sbi and its collection agents.

Sincerely,
Dinakaran l