State Bank Of India [SBI] — Sbi atm money fraud | |||||
Dear Sir/madam, My Saving A/C no.[protected] name of RajivKumar Patel My atm Card No.[protected] on dated of 06/02/2017 at 9:50 Pm. I use my Atm card to get money form Oriental bank Atm at OBCATM WC022511 Nichibagh, Varchandauli Varanasi at Utter pradesh. I use my card to withdrawal 5000/rs. but at that time transaction is proceed but Money not come to atm machine and i try second time but money never come to atm. But after 3 minutes I got a massage stating withdrawal of Rs 10000/. I requested many times from the sbi support team and from my branch manager to check the video recording but they ignored to my complaint. For me it is a fraud if bank like SBI do such practices. I request you to help me to solve this issue. Regards Rajiv patel E-mail id:- [protected]@gmail.com Was this information helpful? | |||||
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State Bank of India [SBI] customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Clearing of cheques takes 4 to 5 days at bibvewadi branch, and allottment of tokens are limited and no one responding request, please go through matter seriously as we are unable make committements to our vendors
Reply
Sir,
i am sayanti saha, a savings account holder in SBI A/C NO:[protected] BRANCH COAD:6042 i got one rupay atm card. but not yet recived my atm pin.i visited my brach but they said its lost, i want to reapply to recive my atm pin.
i am sayanti saha, a savings account holder in SBI A/C NO:[protected] BRANCH COAD:6042 i got one rupay atm card. but not yet recived my atm pin.i visited my brach but they said its lost, i want to reapply to recive my atm pin.
With due to respect that .i was a bit little late for the bank it was 3.13pm but bank closing time is 4pm. The security of the particular branch pushed me get out of the gate.its not his duty to force me and leave.Always we customer face such troubles.so i kindly request to upgrade such kind o behaviourr.. Thank you.
The Reserve Bank today directed banks to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within seven days of an account holder's complaint or else pay a Rs 100 per day compensation.
"The time limit for resolution of customer complaints by the issuing banks shall stand reduced from 12 working days to seven working days from the date of receipt of customer complaint, " the RBI said in a notification.
Failure to re-credit the amount within seven working days will require the issuing bank to pay a compensation of Rs 100 per day, it said.
Earlier, banks were required to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within 12 days.
The RBI further said that all customers are entitled to receive such compensation for delays only if a claim is lodged with the issuing bank within 30 days of the date of transaction.
The directive shall be come into effect from July 1, 2011.
The central bank instructed the issuing bank and the acquiring bank to settle failed ATM transaction disputes through the ATM system provider only.
"No bilateral settlement arrangement outside the dispute resolution mechanism available with the system provided is possible, " RBI said.
This measure is intended to reduce instances of disputes in payment of compensation between the issuing and acquiring banks, it added.
The RBI said that the step has been taken to bring down the instances of disputes in payment of compensation between the issuing and acquiring banks.
"The time limit for resolution of customer complaints by the issuing banks shall stand reduced from 12 working days to seven working days from the date of receipt of customer complaint, " the RBI said in a notification.
Failure to re-credit the amount within seven working days will require the issuing bank to pay a compensation of Rs 100 per day, it said.
Earlier, banks were required to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within 12 days.
The RBI further said that all customers are entitled to receive such compensation for delays only if a claim is lodged with the issuing bank within 30 days of the date of transaction.
The directive shall be come into effect from July 1, 2011.
The central bank instructed the issuing bank and the acquiring bank to settle failed ATM transaction disputes through the ATM system provider only.
"No bilateral settlement arrangement outside the dispute resolution mechanism available with the system provided is possible, " RBI said.
This measure is intended to reduce instances of disputes in payment of compensation between the issuing and acquiring banks, it added.
The RBI said that the step has been taken to bring down the instances of disputes in payment of compensation between the issuing and acquiring banks.
http://www.business-standard.com/article/economy-policy/refund-failed-atm-transa...⇄
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