[Resolved] State Bank Of India [SBI] — sbi credit card fraud withdrawal transaction and no help from sbi team | |||||
A fraud transaction on my primary SBI credit card on Feb 10th, 2018 towards "Old High Court Campus - Gwalior" for Rs.5000. As the card was in my possession all the times and have neither authorized nor participated in the above transaction. SBI chargeback [dispute] team closed our ticket [Interaction Id- 1-[protected]] stating that they have "received the necessary confirmation from the merchant bank that the cash was indeed dispensed at the time of the transaction. A copy of the ATM log is enclosed for your reference." which confirms there has been a fraud in our account and hence raising the same dispute that we did not withdraw the money and have never set-up a pin to withdraw. Moreover we understand how credit card works for using cash withdrawal. We would like SBI to investigate further [not by just receiving confirmation from the bank which we already know it happened and is the cause of our dispute] and help us with full refund [withdrawl and the bank charges] SBI chargeback team do not even bother to reach us via a call/email for any clarifications and just closed our dispute without providing proper reason. Was this information helpful? | |||||
Jul 30, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Jun 29, 2018 State Bank of India [SBI] Customer Care's response Dear Bhoomika Shukla, We tried to reach you at 04:50 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.
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munniram's reply, Jun 18, 2018
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