State Bank Of India [SBI] — sbi staff pension holder - extra 1% interest rate

Address:

Kolkata ,parnashree, Kolkata, West Bengal

Hi,

My father was a state bank of india staff and my mum is a pensionholder. As family pension holder, my mum should receive extra 1% rate of interest on any fixed deposit she buys from sbi however due to the extreme indolent nature of the parnashre branch, kolkata staff members, my mum has been deprived of that interest rate since several years.

This is a sincere distress and disgrace to a so called"esteemed" organisation like sbi who is demonstrating nothing but inefficiency and unskillfulness.

Can this be raised as a serious complaint before i this gets escalated.

Thanks