[Resolved]  State Bank Of India [SBI] — sbi tata credit card reward point

I am a sbi tata credit card holder of your bank & my credit card no is [protected] & in my credit card there are 1042 reward point credit but i can't redeem my reward point in tata's partner outlet i have made complaint more than 6 time & every time same answer given by your team to revisit outlet again i have visited six time at star bazar & west side in last three months but no result given by your team. All the time your team answer me as below
Dear cardholder,

Greetings of the day!.

Thanks for writing to me. I assure you that my team shall revert to you through a call or an e-mail within 2 working days to resolve the matter amicably.

Your views, suggestions and compliments would help us know what we are doing right or where we can improve. Team is committed to continuously improving processes based on your suggestions and feedback in providing best services to our valued customers.

To facilitate faster resolution & better experience, we have come up with a facility to raise queries/complaints online at our website: www.sbicard.com/email.

At sbi cards, we constantly endeavor to make your life simple and we thank you for giving us this opportunity to serve you.

Warm regards,
Customer service head

[thread id: 1-jkzgc5m]
Please do not delete "thread id" message in auto acknowledgement.

I am now scared by your team

Now tell me what to do about my complaint can you resolve it or i have to go in consumer forum?

I have made complaint on [protected]@sbicard.com too but it is vest of my time & my money

For your reference no is fwd: [interaction id:1-[protected]] ext: complaint not resolved

Two time i had received answer like this from tata card team
Dear tata cardholder, we have evaluated your complaint related to edc-card usage against sr#[protected] and regret to inform that same could not be resolved in your favour - tata card.

So i think i have to go in consumer forum now

If possible please send any one of your representative with me to check my complaint

Please reply me within 12 hour because i cant redeem my reward point which i tried last three month & some of my reward point will expired on 30th november & today is 29th november

I cant redeem my reward point by your end & why i have to bare it?

Reply as early as possible

Biren shah
(M) [protected]