State Bank Of India [SBI] — sbi won't deactivate credit card even after multiple emails and calls.

Address:

New Delhi, Delhi, 110076

Hi,

I have an sbi credit card which i was using since 3 years.

I lost it one day and block it through online banking and requested not to send a new card. I thought my card will be deactivated.

But after a month i received a call from sbi customer care that my card is only blocked and not deactivated. So i asked them to deactivate my card as soon as possible. But the person denied and told that he cant do it and i have to call customer care.

But i was not able to contact their customer care since i didn't have my credit card number for verification (As i have lost it).

Since then i have sent them multiple emails to close my card but their hasn't been any response. Sbi has levied an annual charge due to non usage and since then is applying non payment charges.

And the card is still not closed. Three days back i received a call from sbi customer care again when i asked them to close the card again. They said they will close the same.

But the card is still not closed. And again, sbi doesn't reply on my emails.

=

Hi,

My card has not been closed even after a telephonic confirmation. Kindly note that if you don't close it asap, i will have to raise a complaint in consumer court. I have been requesting to close my card since month of april.

Regards,
Pragati agarwal

On tue, may 21, 2019 at 1:23 pm pragati aggrawal wrote:

Dear sbi team,

I have not heard from you over this email till now. Kindly note that i will not pay any late payment charges if incurred by you, as you have failed to reply till now. Kindly close my sbi credit card as soon as possible.

Thanks,
Pragati

On fri, may 17, 2019 at 1:23 pm pragati aggrawal wrote:

Hi mansi,

Kindly see the thread below and provide me an update on the same.

Thanks,
Pragati

On wed, may 15, 2019 at 11:37 am wrote:

Dear sbi corporate cardholder / program manager,

Thank you for writing to us.

We acknowledge the receipt of your mail. Our team is working on your query and shall revert to you through a call or an e-mail within 2 working days. Should we require more time for further investigation, we will keep you informed.

The reference number of your case has been mentioned in the subject line of this correspondence. We urge you to quote the same in all your future correspondence with us.

In case you do not receive revert from us within this time, you may further write to:

Level 1 : mansi. [protected]@sbicard.com

Level 2 : sonia. [protected]@sbicard.com

Level 3: rohit. [protected]@sbicard.com

Important note: introducing an ‘online servicing portal’ for program managers to independently address a range of service requests including credit limit management, card activation and centrally manage organization’s sbi corporate card program.

To know more, click here

Assuring the best of our services.

Warm regards,

Manager

Corporate customer management

Sbi commercial cards

Important: lost card needs to be immediately reported and blocked. Use our automated ivr channel available 24x7 at helpline numbers[protected] or[protected]Prefix local std code) to block your card immediately.

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— original message —
From:
Sent: 15/5/2019 11:36:14 am
To: sbicorporate. [protected]@sbicard.com
Subject: request to close sbi credit card

Hi,

I have a sbi credit card ending with 9878 linked with this email id. I request you to close the credit card asap.

Please do let me know if there are any concerns!

Best regards,
Pragati agarwal