State Bank Of India [SBI] — Shubharambh : Startup Current Account Wrongly Debited for Non Maintenance of Balance

Address:

GANGANAGAR GHOSH PARA, POST GANGANAGAR, PS AIRPORT, GANGANAGAR, DIST 24 PARGANAS .NORTH KOLKATA WEST BENGAL 700132

On 31/03/23 we received an SMS on our registered mobile number with SBI 9****9546 that Your AC XXXXX653769 Debited INR 1, 000.00 on 31/03/23 -MAB CHGSBCH. Avl Bal INR 13, 805.14.-SBI

To err is human. In banks also occasional errors happen. Mistakes happen due to human error and mechanical error.

I'm writing to inform you that Our bank account was wrongly debited Rupees 1000 for non-maintenance of Minimum Average Balance even though it was mentioned specifically over phone and mail by Mr.Shankhadeep Saha[ [protected] ] the then Branch Manager, SBI GangaNaagar Branch, West Bengal, Kolkata that there was no need to maintain Minimum Average Balance upto 12 months from the account opening date since this account was opened under newly launched current account product, called "Shubhaarambh".(Ref : Mail as recevied from SBI Ganganagar Branch).

Today is 1st May and SBI Automated system again DEBITED Rs. 1180 /from our Account XXXXX653769 under the name Project rangamaati with Ganganagar Branch ..

We received the following message "Your AC XXXXX653769 Debited INR 1, 180.00 on 30/04/23 -MAB CHGSBCH. Avl Bal INR 12, 625.14.-SBI" so do we wait still for the remaining Available Balance to Exhaust under the same clause every Month End ?

The State Bank of India (SBI), the country's largest public sector bank, is aware of the hazards of online fraud that may harm consumers and is constantly issuing warnings and advice to keep its customers secure HOWEVER when Your Very Internal Process, right from registration to Balance maintenance check is FLAWED where Do WE, mere small accounts Holders Go! Where Do We plead and Who Listens to us ?

Thanking you,
Yours faithfully.

Dipa Guhathakurta
Sanjay Guhathakurta
Project rangamaati