State Bank Of India [SBI] — sufficient balance but cheque bounced

A cheque was bounced even thought I had sufficient balance in my account. Got no reason on asking bank. No support was given by sbi customer care, tried to open ticket online but those options were not working. Eventually when I registered complaint online, it was fejected both the times with reason as "it was deduced for valid reason" And I still don't know that valid reason because it was not mentioned anywhere. On asking the person who submitted cheque to the bank, he got a message of insufficient balance. I checked my transactions online and I had sufficient balance at that time. Tried to complaint about many times but no assistance from SBI.

Kindly help
Regards,
Akanksha
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