[Resolved] State Bank Of India [SBI] — threatening calls... worst customer service

nishantnarendra

from Noida, Uttar Pradesh

Address:

Nirala Eden Park, Ahinsa Khand 2, Indirapuram, 201014

Hi

I am extremely disappointed by the services provided by sbi credit card.
Its been more than 6 months now since i reported a fraudulent transaction and have not got any proper response/closure.
I am extremely annoyed and frustrated now as neither i am able to contact your customer service through call nor got any support from your collection teams.

I couldn't clear my credit card dues since feb'19 as didnt get any resolution from your customer service.
I escalated my concern through emails as well but again no resolution.
Since then i have been requesting collection teams to resolve my concern... However it seems nobody really care about providing resolution.
I was asked to make a payment of 10000 in the last month by one of your managers - abdul ([protected]) to avoid deactivation of my credit card account.
He also promised me that he would escalate my concern and would help me to waive of[censored]nreasonable charges and taxes later.
I made the payment out of my good intentions, however didnt get any call from him or any of support from your customer service/collection teams.
I am unable to connect your customer care number through call, as the ivr denies my cc number identification.

Repeatedly, i've been getting threatening calls from sbi collection team and goons.

Being a genuine & loyal customer, i have full intentions to clear all my dues and need support from the bank to resolve my disputes.
Writing this with high hopes and expecting that your organization still cares for your customers.

Regards
Preeti sharma
Contact number - [protected]

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Aug 3, 2019

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

State Bank of India [SBI] Customer Care's response Dear Nishantnarendra, Thank you for the details. We are trying to resolve your issue at the earliest. Please do not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. Please write your concerns to us at http://www.sbicard.com/email

Verified Support

Jul 02, 2019

State Bank of India [SBI] Customer Care's response Dear Nishantnarendra, We would like to update you that, we have sent the communication at your registered mail id with regard to the concern raised by you. please let us know incase of any further assistance.