State Bank Of India [SBI] — transaction failed refund pending

Address:

1076,Nowbhanga, sector-4,salt lake, Kolkata, West Bengal, 700105

Dear team,
My self sonu from kolkata have done a transaction of rs 18000 through phonepe but the transaction got pending and on sunday i got reply from phonepe stating transactions failed amount will be refunded within 24 hours if not than conact to bank. But i am not getting any response from bank authority.

Attaching you the document