State Bank Of India [SBI] — transaction issues

Address:

Kamrup Metropolitan, Assam, 781021

Dear sir,
This is neelamjyoti lahkar (Bank account number - [protected], panbazar guwhati branch, mobile number-[protected]).in the first week of november 2018, an amount of rupees 10404 was transferred to my sbi bank account from phone pe app with bank reference number (Arn)-74332748298829784924160. But, the said amount is not showing in my account. It's been so many times i visited my home branch, and asked for checking. But, every time, they are denying and they don't even want to put a complain or willing to check through the reference number. I am at a loss and no one is helping. Even chargebank form is not given to me, when i have asked for that. Kindly help me with the process and let me know, what should i do to get my money. It's becoming very tough for me, when home branch bank is not helping or giving any required follow up.

Thanking you in advance

Regards,
Neelamjyoti lahkar
Guwhati
Assam