State Bank Of India [SBI] — transferring my savings account

Address:

726 Sector 1 Vasundhara, Ghaziabad, Ghaziabad, Uttar Pradesh, 201202

I have an account in sbi radhanagar road branch burnpur (08539) the account number is [protected]. I am an central government employee and was posted in burnpur. Now i have got transferred to gail pata (Uttar pradesh) also my retirement is in december 2019 so for that my department wants my account to be transferred from burnpur branch to my hometown branch surir (11592) (Uttar pradesh). I have sent emails with the application and required documents to sbi.[protected]@sbi.co.in when suggested by the branch manager. No action has been taken even after sending the emails. Also i had visited surir branch and spoke to the manager he took the application and my adhaar card copy and sent an official email to radhanagar road branch and assured me that it will be transferred in 7 working days. Its been more than a month now. Also i have contacted sbi helpline and lodged a complain - ([protected]) and that complaint was closed and no reason was given and i was asked to call on [protected], i have been calling on this number it is switched off from past 5 days. Then i contacted the helpline support again and they gave me the nodal officer number ([protected]) i called on this number too but no response from this as well. Now my pension documentation is stuck in between because of this absurd behaviour of sbi officials. I am attaching the original application i had sent for transferring the account. So, i request you to kindly look into this matter and give me a further resolution so that my pension documentation gets done.