State Bank Of India [SBI] — unable to withdraw pension

Address:

Kolkata, West Bengal, 700024

I am mr. Tapan kumar dey an employee of rms patna division would like to state my grievance that for last 3 months i was unable to withdraw my pension from sbi, metiabruz branch. When i update my passbook i have seen pension amount has been credited in my account then i contact with branch and as per their advice i have submitted application for cif transfer from patna branch to metiabruz branch (Ifsc-sbin0003881) along with other kyc details but till now my issue has not been desolved.

Kindly do the needful to resolve my issue.
My cif no-[protected]
Account no-[protected]