[Resolved]  State Bank Of India [SBI] — unauthorised credit card charges

Address:

560099

Dear all,

I had received a call regarding sbi credit card from your representative (Sanjana (Sbi credit card section)-[protected]). I got the information and agreed to get a normal credit card stating that there is no annual payment or any other payment for the card from my account. Again i got a call that your sbi elite credit card was ready for despatch in which there is a annual fee. Hence i requested to cancel the card, then it was told we will send you a normal card.
After two days i received a card from the aremex courier. When i opened there is elite card ([protected]). I got fully frustrated and again i called the customer care. Since the card was printed it was sent soon we will provide you a normal card. Once you received this elite card will automatically get cancel till that time you hold that card.

On 3 may'18 i received a e-stmt for the card an amount of rs.5899 to be paid on or before 21 may 2018. I enquired with the bank and they are telling that you have to pay the amount since the bill has been generated for the month and there is no other option and it can be deducted from your purchase in future.
I am complaining that this is completely cheating and fraudulent against the customer. I was highly stressed by this message.
This is the way a nationalised bank is treating a customer by saying trustful words.

I'm requesting you to cancel the credit card asap, also am not able to pay the total due amount.

Please do the needful. Kindly cancel the credit card.
Looking forward for your valuable reply.

Card details:
Account no: [protected]
Primary card no.: [protected]
Valid thru : 04/ 23

Thanks & regards,
Jayaprakash r
[protected]