[Resolved] State Bank Of India [SBI] — unauthorized credit card transactions

[Resolved] State Bank Of India [SBI] — unauthorized credit card transactions

S SumeetDhawan from Delhi, Delhi

This is to inform you that two fraud transactions of Rs ten thousand each were happened on my SBI credit card [protected] on 30th November 2017 at around 1329 hours I already informed SBI through customer care center regarding my matter immediately and blocked the card on the same above date I never share my details to anyone related to my card When I asked SBI that is there any progress in my case they always said that it is under investigation and will intimate you shortly on this Again on 11th December 2017 when I asked SBI that is there any progress in my case or not till date as 10 days has already passed Also I asked SBI whether you lodged a FIR or not against the disputed transaction on my SBI Credit Card If yes please send FIR number in my email ID Further please note that I will not be liable for the above said transactions in any manner When I mailed the above thing to SBI then they replied that they have completed the investigation for the said transaction & they observed that the liability of the above transactions lie on me Once again I requested to customer care center please provide me IP address and investigation report but they refused my request I lodged complaint against above said matter Please take necessary action +3 photos Was this information helpful? No (0) Yes (0)
Jan 18, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Dec 14, 2017 State Bank of India [SBI] Customer Care's response Dear Customer, Trust your queries have been responded on helpline. Please reach out to us for further assistance or feedback. Dec 21, 2017 Updated by SumeetDhawan Reference number for my complaint which is raised by Ishita is[protected].
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SumeetDhawan

from Delhi, Delhi

I just spoke to Ms Shivani (customer care executive) and Ms. Ishita (SBI charge back team). Shivani transfer my call to Ishita and she raised my request further to concerned department & she told me that my complaint will be resolve by 27th April 2018(maximum time).
Again I told Ishita that liability towards 2 fraud transactions does not lie on me and also told her to investigate my case in detail.
Please take necessary action & solve my complaint as soon as possible.

SumeetDhawan's [Complaint's author] reply, Dec 21, 2017

Reference number for my complaint which is raised by Ishita is 127470852543.