On 13th of June, my bill was generated for 239313.00 Rs out of which there was 672 Rs. The due date for my bill payment is 1st Jul'21.
I did the payment of 239313.00 RS (Paid 238641+ 672 refund) and the total outstanding is zero.
Now in my current statement they charged 15.229.42 Rs by mentioning that they will not consider the 672 rs refund of flipkart. The refund is adjusted within the due date and I paid the pending amount to the bank but still the bank is cheating by charging a penalty of 15.229.42 Rs on me which is unfair.
The reason they are stating that they will not consider the refund amount against the bills. The refund amount which they provided is against the bill amount then how they charge the penalty on me ?
According to their point, if I pay that 672 rs on bill time, will they transfer the extra amount to my bank which is not possible. They are literally looting the customers.
Please help me to settle my 15.229.42 Rs.
My card number for reference:
Card number: [protected]
Card name: SBI Simply save card Was this information helpful? | 
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I already contacted your customer support on "1860 180 1290" and sent an email to [email protected] but not received any response and in reverse they are saying that it is my mistake. If you would like to close my issue then please look into it and try to provide solution.
The charges which you applied on me is not at all fair, if you stand in customer shoe then definitely you will understand the pain facing by customer. I hope your team will contact us to get it fixed, I will be available on +91 9963254953
Regards,
Dinesh Kumar