State Bank Of India [SBI] — unauthorized transaction from bank end itself

Address:

SBI Rahama, Dist - Jagatsinghpur, 754160

I had unauthorized transaction from bank end itself. My money got deducted Rupees 3000 for SWOS transaction on 31st December 2019. After had a conversation with sbi customer care executive i came to understand that, this SWOS is the technical issue from bank end which means, if you paid some where in previous date and that time money paid but from account it was not got deducted then on other date money will get deduct in different date as showing SWOS transaction with the previous date.

But in my case money got deducted for 2 times which doesn't make sense as in the previous date also i checked my transaction details after paying 3000 rupees i saw money deduction from my previous amount which is ok. But on 31st December i received a message as: (DEBIT SWOS [protected] 28-DEC-19 xxxx S1NG000xxxxxx xxxx) which is an unauthorized transaction.

The customer care executive told if 2 times money got deducted due to this technical issue i should get my money back.
Now i just want my hard earned money back. Rupees 3000 is not a small amount for me. And you people are charged already much for sms cost, net banking cost, etc. You don't have any rights to deduct money like this. You are there to help people to keep their money safe but if from bank end this will happen and you people will not resolve then we public are fool that we believe your bank to keep our money safe.

Kindly resolve my money. And i am complaining this before completion of 3 days so that you people couldn't make excuse of 3 days exceeds we can't take complain.