State Bank Of India [SBI] — unethical behaviour of mr. r.k.agrawal sr officer sbi shakti nagar jabalpur branch code 10532

Address:	Jabalpur, Madhya Pradesh, 482001
Website:	SBI branch Shaktinagar Jabalpur 482001

Myself M.K.Wathre ( SB A/C no . [protected]) visited Shakti Nagar branch (code 10532)Jabalpur on 17.09.2018 at 4.00 PM . I had issued two cheques oh Rs 199000/- each in favour of two Mutual Fund houses on 11.09.2018 . But even on 17.09.2018 the fund was not found transferred from my account as informed by MR . R.K. Agrawal Sr officer of the bank . I wanted posting of earlier transactions in my pass book but it was informed that posting is used to be done before 4PM ad I was late so I must come tomorrow .
It is worthwhile to mention here that usually posting in pass books are done by an employee who is made to engage for multi other works of the bank and generally he is not able to perform the posting works efficiently and many times asks customers to come next day . I was trying for my pass book entries since a week but could not succeed. As advised by Mr Agrawal I visited bank on next day i.e. today on 18.09.2018 at 3.30 pm .It was informed that the person engaged for printing the pass books is ill since a week ( So Mr Agrawal on 17.09.2018 told me lie that if I had come before 4 PM I could have my pass books printed whereas the concerned person was ill on that day too .)
The Mutual Fund offices asked me to contact Branch Manager SBI for knowing the reasons of not honouring the cheque amount . I asked Mr Agrawal regarding this he bluntly told me to contact branch manager next day as today he is on vacation . If Branch Manager is not in office the bank cannot deprive me of knowing such information which belongs to me only. when I asked about Complaint register that too was said to be unavailable .

I am Sr Citizen of age running 70 years and my Savings Account in SBI is more than 42 years old . I was not expecting such type of behaviour from Sr officer of the bank that " Apke halla karne se kuchh nahin hoga .Jaisa ho raha hai vaisa hi hoga .No complaint book is available Jo karna ho karo "