State Bank Of India [SBI] — wrong rc non submission charges imposed

Address:

D-211/1, Noida Sector 61, Noida - 201301, Near Sector-60 Police Chowki, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello,

I have taken car loan from sbi sector 62 branch, noida referred by nexa sector 63 noida branch.

I have submitted hard copy of rc along with original bills of car purchase.
But i got call from sbi and she told me to submit rc again over her whats app.
So i sent again on 25th mar, 2019. But still they charged me rc non submission charges twice of 2, 950.00. So total they charged rupees 5900.

Now i feared that they have lost my original car purchase bills as well.

Could you please take immediate action and reverse those amount and find out my original bills.

Thanks,
Promod