State Bank of Patiala — someone rob me but bank is charging me to share the cctv footage

Address:

zira, Firozpur, Punjab, 142047

Date : 22/04/2019

My account Number is : [protected]

My aunt went to SBI ATM (Address : STBP(IFSC STBP50061), Zira distt : Ferozepur(punjab), postcode : 142047)

First of all there was not any person to guard that ATM. she went to the ATM and processing with her account and withdraw 6000rs (2:18 PM) while she was withdraw her money a person already in the ATM and talking with someone over the phone that ATM is working fine now she ignore him thought that he is from the bank staff.she came out from the ATM and then that person call her and asked her to print my mini statement to verify that machine is working fine or not she thought that person is from bank staff so she did. when she was looking for my slip he swap my card with another card and give that card to her

fake Card detail

fake Card number:[protected]

fake Name on card : Ravinder Kaur

she didn't check that card at that time and come to home

After some time she got a message that her account is debited with 29098 (2:33 PM). she was shocked and call to the customer care to block her card but thank to your support team they took so much time and in between that person make more transactions which are followings

2:18 - 6000 rs (this is done by me)

2:33 - 29098 rs (that done by that person at a jwellery shop (Address : kanda jweller railway road zira)

2:40 - 10000 rs (Axis bank ATM zira (Address : new talwandi road zira)

2:41 - 4000 rs (Axis bank ATM zira (Address : new talwandi road zira)

now her account has been NILL.

when she go to the branch first of all they don't want to listen anything because she didn't have any written FIR which I think fair enough.

After that she go to the Police station ASI S. Gurdeep Singh didn't file FIR but came with her to the branch then Mr. Sanjay Singhaniya from bank staff show us the footage but didn't gave us that footage in the pendrive. he ask that he need a copy of FIR and then he will provide that which also I think fare enough.

she go to the police station due to some reason they didn't file my FIR. Me and my family by ourself investigate the thing and collect some data regarding this whole incident.

Finally we got a copy of FIR and submitted that to the branch on 31/04/2019 (Friday) and submitted to the Mr. Sanjay Singhaniya. Now he told me that we have no any technician now please bring a technician and come again to the branch she call me(I am a software developer) I go to the branch and Now Mr. Sanjay Singhaniya have a new excuse that this is done by only his technician and we have to wait for monday.

By monday My aunt go to the branch Mr. Sanjay Singhaniya ask for 200rs which she ready to pay because she need that footage. Mr. Sanjay Singhaniya gave a voucher to my aunt which was look like a fake voucher which I attached. she go to the cash counter but there were no cashier at cash counter due to lunch break but she got the pendrive and called me I checked the footage on my personal system. and that footage was wrong.

Then I again go to the bank and ask for the correct footage now he export that footage by his self in front of me and transfer that to the pendrive and now he again asking for money and I ask for slip

He fill a form which we ussually use for new check book, close account, transfer account and all but he use the last option labeled with other and fill there " Video footage of camra 1, 2 or 3" and he give that form to me and I ask him again that how much I have to pay he told me verbally that 200 I told him that where that is written on the form then he wrote 200 on the form.

I am an educated person. when I told him that why he asking for money he has no answer I ask that where it is written that I have to pay 200 for video footage he agin have no answer. then all the staff member suporting him instead me.

After that he told me that they will not give that pendrive to me they will provide that data directly to police officer and I have to bring him to the branch. Thanks to ASI Mr. Gurdeep singh he gave his personal number to me and I called him he immediately come to branch and then Mr. Sanjay Singhaniya provide the pendrive and didn't ask for money that time.

This all process took almost 8 days.

Now thell me in these 8 day that person might me left our country who will be responsible for that.

I want that you have to take an action against Mr. Sanjay Singhaniya for harassing us and torching us mently.

Please contact me : [protected]

My aunt contact number : [protected]

If you didn't take any action I will try to get this issue to the court.

Thanks

Ajay