State Bank Of Travancore — Bad behaviour by SBT employee

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.statebankoftravancore.com

Today, I visited to SBT indirapuram branch in indirapuram to exchange my old currency with new one. Me and my husband waited in line for almost 1 hour, which I don't have any problem with. I wasn't having my pan card Xerox so the security fellow said me I can get the xerox near by from xerox shop. I walked and got xerox of my pan card, which took almost 45min. When I came back with xerox and asked for token and exchange from security fellow he denied me telling I have already visited the branch before. To this I replied him that this is my first time visit to the branch and me and my husband is waiting here for almost 1 hour without getting our note exchanged...To this again the security fellow said that his boss has seen me inside the branch exchanging note...I lost my temper and my patience both and told if he and his boss is so confident then show me my pan card or any proof that I have visited the branch before...Listening my voice, from inside some person came out and started telling us that token has got over and I have to visit morning...It was that time I couldn't take any more [censored] from and I again said if this was the case he should have told me before I would have gone back, instead of putting false blame on that I have already visited the branch and all.
I have only heard from others that govt employees are the worst and laziest employees, today I even experienced it. I am very thankful that I dont have any account in SBT and I was there only to exchange my note and after such a worst exp I will never take any acct nor suggest any one to open it here...