Stcourier — non delivery of consignment

Address:600084

I had booked a consignment bearing ticket number [protected] sent from yelahanka new town, bangalore 560064 on 24/05/2018 to chennai to the address o[censored]nited india insurance company limited, b/o purasawakkam, 21 raja annamalai road, chennai 600084.
On enquiry, i am informed by the consignee that they have not received the document till date.
I am i however informed by the booking branch of your courier service that the document has been delivered
Please advise the correct status.
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    Purasawakkam Chennai Tmilnadu
    India
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