Sterling Holidays Resorts — cancellation of membership

psssks

from Kolkata, West Bengal

Address:

700055

The marketing person sold me membership policy on sunday i. E 24th march 2019 stating price will go higher from tomorrow and with unofficial false promises. Since we are planning a trip in apri'19 and i told him that my budget is just 90, 000 - 1, 00, 000 (Including train tickets) only and i want my my budget not to exceed after paying for your membership amount of rs.41, 160/- as downpayment. He said ok madam don't worry we will arrange your things within the same budget. Then he also said that you can also get innova at rs.12/km and that too you have to pay only for the kms run without paying any extra allowance to driver. He said ok you try our membership i will arrange two complimentry nights with this downpayment and also the car facility to you for all the seven days from the starting of your trip from delhi and again ending at delhi. He told us that for the hotel rooms which are worth rs. 8000 he will get those bookings in just 4500 approx. Also, he promised madam whatever i will arrange for the rest of your trip within the same budget shall be atleast three star property. Also, he sold us food vouchers worth rs. 4000 in rs.2000 stating that these can be utilised in the resort in this trip only.
So we were of the opinion that car hire charges would be around rs.15000 i. E. 1200 kms x rs 12/km, as he said that there will be no extra allowances and all and charges will be only for the kms run. And now he is saying car hire charges would be rs.25000. Instead of hotels he providing accomodation at a very cheap place with fooding which includes only breakfast and dinner that too of which quality no idea.
One more thing to add food vouchers now he denied that it cannot be used this time of your stay and also, regarding amc charges he said that the same get revised once in 10yrs. But i came to know that these are revised every year with 4-5%.
Now the person is saying you cannot cancel your membership. But i want my entire amount to be refunded back and don't want to continue with these cheat people.
Customer id - 1241674

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Sterling Holidays Resorts customer support has been notified about the posted complaint.

Apr 08, 2019

Updated by psssks Against the complaint lodged on 29th March 2019, I received a reply on 4th April from sterling holidays. As per the mail received on 4th April, they have stated membership would be cancelled and my refund would be initiated in 45 days. Further I received messages from sterling holidays on 7th April stating my bookings for 14th April.
No idea whether these people again trying to fool or what. If the membership has already been cancelled then why this messages of booking confirmation. I just want to say I don't need anything else just my entire amount of Rs.41160/- to be refunded back.