Two of the sales( Mr Nitish Rawat & Mr Rajdoot) executives of Sterling holiday & Resort, NCR, Delhi sold me White studio membership on[protected].They offered me two plans of 25 yrs & 10 yrs Vantage.They told me many benefits of sterling holiday its property in India and main attraction of additional thousand of RCI properties in India and abroad.They told me that you will get free membership of RCI and can exchange the annual holidays with RCI property.Members to pay only exchange fees as and when availing RCI property .RCI property are at par and excellent.We discussed both 10 yrs and 25 yrs plan & 100% down payment plan.I wanted some more time to decide, but both of them persuaded me to pay token amount as they same are very attractive and you will get best of service and we are there to help you out for all your accommodation, holiday planning etc.I told them I can not make full payment as I want to see the draft of membership with incorporating all benefits what is all discussed so no ambiguity is raised at the later date.They promised that we will do that but pay some amount just now and pay it remaining at later once you see the draft, we will charge the membership as down payment terms.It will help them to book the membership in august and help meet target fixed by the company .
Trusting them I paid 1 lac payment to sterling through credit card.
I waited for draft copy which I did not receive but received Membership E -kit on[protected].
When I examined the document, I have observed that there is major deviation on RCI membership.Sales executives promised me 25 yrs free membership of RCI but in the kit it was complimentary for 2 yrs .This means I have to pay RCI membership fees from 3 rd yr onward.One can not avail the RCI property without paying for annual membership fees.This was major deviation and having bearing on overall cost of membership.
Then they also converted the down payment plant to EMI raising /revising the membership cost.We never discussed the EMI at all neither interested in the plan.
I immediately took up with the sales executive for these deviation.
They started telling lie that they have told me about the membership fees .They have never told me about annual fees nor the same was mentioned in the offer they gave me.
I also wrote to their feedback section as no other mail id was available.There is no response .Customer care of sterling called me once and promised resolution in next 7-10 days.
But it is almost a month now, we did not receive any resolution to my complaint.
I request them through your forum that sterling should refund my money as I am no more interested due to mis- information and apathy towards members.
PRIYADARSHI PURWAR.
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