Street Style Store — Customer service not solving my query

Address:

Delhi

As soon as my product was delivered, i opened it but was not satisfied with the fit, quality and finish. I immediately requested a return but the store said return was not applicable as per their policies. I then emailed them asking for an exchange if not return but there was no proper solution to my query. They AI generated mails said that i can initiate exchange from the order section but i had no option for exchange. At some point my mails to the help desk were not even valid as it said the email provided is invaled. I tried contacting on the given customer number many times but the call never reached any executive. The AI only said that the service employees were busy even though on google it said the line is very far from being busy. I have attached screenshots of my mails n call logs. Please help me to recover me money. Thank you