Street Style Store — Delay in delivering prepaid product

ORDER # 7887166
ORDER # 7887140

I ordered 1pair of shirts and a pair of heels each for 999- total 1998 on 19th July 2023.
Everyday I receive message about me being not available for order and asks me to reattempt the delivery. It’s been more than 21 days and I do not even have an option to cancel the order. I paid for the product online and it’s a huge amount. I want to cancel the order and get a refund. Please do the needful

Regards,
Victoria sirivella