Street Style Store — Exchange product not delivered nor the refund

Hi Team,

Writing to you with reference to the streetstylestore order id:8441675

Let me give you the context,
I had ordered 3 footwear for the first time from streetstylestore. After delivery I had placed size exchange order for two of them(white & black).
Both footwear were picked up on the same day i.e 4th of January. On 4th black footwear was picked up by one executive first but I did not get any pickup OTP for the same. Same day another executive came in and asked for 2 products whereas I already handed over the black sandal in the morning and the same I conveyed to delivery boy. He cancelled pick up for black sandal since it was already picked by the other person and picked up the white sandal and for that pickup I received the OTP .

In this process I don’t know what went wrong. I again got a pickup request for same black product whereas it was already picked almost a month ago. I am really not able to understand why is it taking so long to fix this issue and I have to raise again and again.

This is really giving me mental stress by explaining same issue several times and getting no updates neither the refund nor the product.
This kind of support is not expected being an ecommerce site.

I have received Pickup OTP only for white sandal and not the black one and now executives are asking for proofs and delivery boy contact number. Why would any customer save the delivery boys contact number. This is not at all trustworthy support.

It’s over and above 2 months on this order and horrible to write such a email. Customer service is useless, they just say we have raised complaint but customer don’t get to know was it really created or not, and just ask us to wait for 24 to 48 hrs which doesnt make any sense because after that also you dont get any update and have to call chasing calls again and again and they keep on repeating the same message and process.

I am not at all interested in the product now I just need the refund back to me.

I urge you to kindly look into this issue at the earliest and resolve. Hoping for cooperation and support.