[Resolved]  Streetstylestore.com — Regarding Product Exchange and rude behavior of customer support

Address:	New Delhi, Delhi
Website:	streetstylestore.com

Hi, This is regarding flats which i ordered from SSS, order NO. #238355. which was faulty and damaged, Hence the return request was done from SSS side and product was returned and voucher code was provided. I didn't expect the quality of their products will be this bad. And their response is also very late. They will reply to your complaint mail after 1 month or something or will not reply at all. And the product which is displayed in their site is not at all same to which you receive. Now a new product #293476 was ordered by me using that voucher code as no other option was left for me as my money was stuck in their side, Now the size of the product was too small so i wanted to get it exchanged with bigger size. Now according to their return policy first exchange is free of cost as mentioned in their site, But when contacted their customer support they said i have to pay 200 rs for exchange as it is 2nd exchange. Now once a new product was ordered the exchange would be first only so why am i being charged 200rs. The customer support was also rude when asked, the person rudely told me that if you want to exchange pay 200rs or else forget it. When i complained about the quality of their product comparing to roadside products for cheaper price, the agent responded that i should have purchased from roadside only and not from their site. Thanks for the horrible service provided by Streetsylestore. I would suggest all who is reading this to avoid any purchase from Streetsylestore.