| Address: | A1 Neela Building, Kiran rashmi Neela Society, Opp. Sminu Building, Opp. Havmor Ice cream, Prem Nagar, Borivali West, Mumbai-400092 |
I had ordered a lehenga from the instagram page @stylish_drapes and paid a sum of Rs. 1999/- through Paytm on 18/09/2022 at 01:57PM. As per the description the lehenga should have mirror work on it but instead it had paper mirror work on it that too it was missing from many places. As per the conversation with the company's representative on whatsapp number [protected] the product was supposed to be delivered at my door-step but it did not instead I had to go and receive from the courier service office which was around 10 kms away from my residence on 24/09/2022.
After receiving the product, I checked and it was of very poor quality so I decided to exchange it as there was no option for refund of money deposited. I contacted them on instagram and whatsapp and they assigned some Ms. Jeel Vaghela to help me with the exchange process. She had sent me messages stating company's policy that I will have to send the product back at their address i.e. A1 Neela Building, Kiran rashmi Neela Society, Opp. Sminu Building, Opp. Havmor Ice cream, Prem Nagar, Borivali West, Mumbai-400092 through DTDC. I did the same on 30/09/2022 and shared the receipt with Jeel on Whatsapp.
Since I had received the wrong product I have been looking for new options for exchange but there is no positive response from them. When I message them on instagram they ask me to contact on whatsapp and when I message them on whatsapp they ask me to talk on instagram.
Kindly help me get justice. Was this information helpful? | 
