Sugama Tourists — Bus tyre did bust and flooring of the bus got damaged and opened completely still forced to travel in same bus

We were traveling in bus KA51 C 3647 on 22 April 2023 8:30am from Banglore to Bagalkot. Near chitradurga tyre got burst and floor of bus got damaged and opened. But drivers and attenders changed the tyre and forced us to travel in same bus for 6 more hours. There was no response from head office, I tried to call no one recieved or didn get any support from them. I was traveling with my 11 years old son alone and next to my seat the whole was there, I found helpless . Sugama service is pathetic. We paid 1000 rupees per person and no justice for the money and no humanity .