This is to express a highly disappointig service and a product from your end. I had bought a set of 3 pressure cooker from d Mart on 22 feb 2022. After 1st use of just Boiling water, all cookers turned black with strips visible. The grey coat on the cooker stuck to fingers and was very disturbing considering this product is used to cooking food and the layer of a toxic material is present on it.
Considering this I decided to to get a replacement or a refund. After speaking with the customer service, an extremely rude person let us know that it's NORMAL FOR THE COOKER TO TURN BLACK AFTER 1ST USE. He agreed to replace just one of 3 cookers SINCE THAT WAS THE WORST AMONGST THE REST. Or I had to pay the charge to get all replaced. Why on earth should a customer pay for transportation of products that were defective. Whose fault was it? Yours or mine?????
I HAVE NOT PURCHASED YOUR PRODUCT BECAUSE IT IS LESS BAD!!! investing 1500 rs is not a small deal and we expect a quality product. The least you could have done is to respect what the customer is saying instead of shooting lines like, do whatever you want to, we will not replace it. I have not purchased a cooker for the first time in my life to not know that quality is poor.
This is absolutely disgusting and an extremely outrageous customer service. This product was under warranty and I have raised a complaint on 2nd day of purchase and still, nothing was done from your end.
Shut down your company if you can't manufacture quality product and provide basic courtesy to your customers by your customers service. Regret the purchase from your company. Stop fooling and cheating people. Your will never get ahead in life by cheating people like this.
A very highly disappointed ex-customer
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