Suzuki Motorcycles India — Unexplained charges levied by Suzuki dealer in new vehicle

Am Rishi Jalan, owner of Suzuki Access 125, recently decided to buy a Suzuki Burgman I White and approached the local dealer - Radha Automotives LLP. Tadbund. I was buying this vehicle in the name of my wife Mrs Uma Jalan.

Since the vehicle was not available, we paid a booking amount of Rs. 2000 (issues receipt number - 729, dated 19/05/21).

However, we were informed on 12th June'21 that the vehicle has arrived and we can take the delivery on 13th June'21. Today morning when we visited the showroom, the list of charges was handed over for payment.

Rs. 1250 was mentioned as handling charges. We asked the concerned executive for a break up of the handling charges. It was informed to us that the said charge included PDI & logistics.

As per my understanding, PDI and logistic is a part of ex-showroom price. However, we asked the dealer to provide the components of the handling charges in writing which he denied to mention on paper.

Ultimately, we decided not to buy the vehicle until the breakup of the said charges are given in writing to us.

We however feel - your dealer is fleecing the customer by charging inappropriate charges. Kindly look into the matter as you have lost a loyal long-time customer due to a mere sum of Rs. 1250.