[Resolved]  Swiftechindia.in — Sent faulty product and refusing to replace

I have ordered camera (Order no:1049) and after delivery, I found out that IP camera is not able to get IP address. On contacting SwifttechIndia they asked us to submit camera for the repair. This whole process took 5 months and Rs2000 (5 visit by installation service). Finally after repair, I got the working camera. Camera was just sitting in ON condition next to the DVR as we were waiting for the service person. With 1 day after repair, again camera stopped working.
In this whole process we paid 7K for the camera, 2k for installation, 4 visit to the Hikvision service center and now we have just a piece of metal in hand. I been trying to reach out them from 15 days now but now they stopped picking my phone and stopped replying to message.

camera: HikVision - DS-2CD1623G1-IZ

They told its hard to provide support for outside Bangalore orders, in that case why did they sell the camera 1st place and then intentionally sent the faulty camera.