Swipe Telecom — Provide new handset or extend warranty period 5- 6 months

Address:	Yamuna Nagar, Haryana, 135001
Website:	[email protected]

Dear Sir,

I purchased one mobile of model Swipe-Elite Plus Smartphone in the month of 31 July 2016. After using it for just 3-4 months it got display touch problem. And I reported this problem to your Swipe Care Center, Tele World, Yamunanagar (Haryana[protected]Mob. No. [protected]) on 01.12.2016 & got complaint work order no. HR-YN-TLWD-133 & HR-YN-TLWD-164. Since 4 months I have been trying to get that mobile repaired but I am getting only next dates and fake replies & harassment . How unfortunate it is that a normal problem has not been rectified till date & it is to bring to your notice that its warranty is also getting expired soon. in month april 06/04/17 i am getting my hande set and get him 2800 rs. for tuch change without any ression change my phone tuch change but problem in hand set motherboard or software . but after 11 days it got display hang or software crash and i again reported this problem to your swipe care Center, Tele World, Yamunanagar (Haryana[protected]Mob. No. [protected] got complaint work order no RECEIPT no 88 on date 18/04/17 Due to this delay in repair, 4 & half months warranty period also got wasted & who is going to bear this loss.

so we request you to last time provide either new handset or extend warranty period by more 4 months. Otherwise we will forced to knock consumer forum's door.

Details of Handset & Complaint

Swipe Elite Plus- Smartphone
EMEI Nos.- [protected]
[protected]

Customer care no. where the complaint has been submitted 5 times: