Swipe Telecom — repair

Customer Care - Uttamnagar
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Parkash Chand Barthwal
Dec 5 (3 days ago)
Reply
to customercare
Dear Sir / Madam,

I would like to inform you, I went to your customer care at Uttam Nagar for service to my Swipe Elite Plus. There is attender told me that I have to pay Rs.150/- for mobile observation, if I do not repair the mobile after estimate the service.

Please tell me this is company terms or terms by service centre, if this is company rule, so this is cheating with customer and any customer never will be purchased any mobile of Swipe Elite / your product.

I hope that you will be considered serious to this complaint. Because company name is spoiling by that service centre.

Thanks & Regards,

P C Sharma

customercare
Dec 6 (2 days ago)
Reply
to me
Dear Mr. Sharma,

Greetings From Swipe,

As per the mail we request you to kindly visit the center again and try connect our service department, as they will had a word with central personnel and will provide you the appropriate solution against your case.

Service Department:- [protected]

However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.

Thanks and Regards,

Swipe Team.

From: Parkash Chand Barthwal [mailto:[protected]@gmail.com]
Sent: Tuesday, December 5, 2017 2:23 PM
To: [protected]@justswipe.com
Subject: Customer Care - Uttamnagar

Parkash Chand Barthwal
Dec 6 (2 days ago)
Reply
to customercare
Dear Swipe Team,

Thanks for your good cooperation...

I had contact two times to your service centre at Uttam Nagar, But sorry to say that there is a condition that, I have to pay Rs.150/- for mobile observation, if I will denied the service after estimate given by technician. I don't know what is their behaviour for service and what type service provide to Swipe customer's.

I request you to kindly call on yourself to that service centre and ask for service a swipe mobile. you will be find the experience from their. Kindly give me the contact no, who will be give proper response at there.

Secondly your provide customer care no also too poor... always busy..please try your self... before advice to your customer.

I hope you will be consider seriously to happy to your customer.

Thanks & Best regards,
P C Sharma-

customercare
Dec 7 (1 day ago)
Reply
to me
Dear Mr. Sharma,

Greetings from Swipe,

Thank you for your email and updating us with your concern. We sincerely apologize for the inconvenience caused and please note we have escalated your case to our respective department. We are yet to get an update on ‘Turnaround Time’ for this request. We will keep your complaints open with us for the time being.

We request you to please reply to this mail for any further queries. At the outset please accept our sincere apologies once again for the inconvenience this may have caused to you. We appreciate and thank you for the patience reposed and generosity displayed while addressing this issue.

However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.

Thanks and Regards,

Swipe Team.

From: Parkash Chand Barthwal [mailto:[protected]@gmail.com]
Sent: Wednesday, December 6, 2017 12:49 PM
To: customercare
Subject: Re: Customer Care - Uttamnagar

Dear Swipe Team,

Thanks for your good cooperation...

I had contact two times to your service centre at Uttam Nagar, But sorry to say that there is a condition that, I have to pay Rs.150/- for mobile observation, if I will denied the service after estimate given by technician. I don't know what is their behaviour for service and what type service provide to Swipe customer's.

I request you to kindly call on yourself to that service centre and ask for service a swipe mobile. you will be find the experience from their. Kindly give me the contact no, who will be give proper response at there.

Secondly your provide customer care no also too poor... always busy..please try your self... before advice to your customer.

I hope you will be consider seriously to happy to your customer.

Thanks & Best regards,

P C Sharma-

On Wed, Dec 6, 2017 at 9:40 AM, customercare wrote:

Dear Mr. Sharma,

Greetings From Swipe,

As per the mail we request you to kindly visit the center again and try connect our service department, as they will had a word with central personnel and will provide you the appropriate solution against your case.

Service Department:- [protected]

However in future if you have any queries, contact us on, our helpline number[protected] or email us at [protected]@justswipe.com.

Thanks and Regards,

Swipe Team.

From: Parkash Chand Barthwal [mailto:[protected]@gmail.com]
Sent: Tuesday, December 5, 2017 2:23 PM
To: [protected]@justswipe.com
Subject: Customer Care - Uttamnagar

Dear Sir / Madam,

I would like to inform you, I went to your customer care at Uttam Nagar for service to my Swipe Elite Plus. There is attender told me that I have to pay Rs.150/- for mobile observation, if I do not repair the mobile after estimate the service.

Please tell me this is company terms or terms by service centre, if this is company rule, so this is cheating with customer and any customer never will be purchased any mobile of Swipe Elite / your product.

I hope that you will be considered serious to this complaint. Because company name is spoiling by that service centre.

Thanks & Regards,

P C Sharma