Talwalkars Fitness Solution — service for an annual gym package

After six months of joining no exercise card is provided. No receipt from talwalkar is given. When made a query at the reception i was treated in an inhuman way. I wanted to know about the period left for personal trainer but i was not allowed to see the dairy on the pretext that it's a property of talwalkar. The receptionist was behaving like the owner of the gym and listening to me. What should i do next?